This privacy policy (“Policy”) relates to the manner Zenhotels (“we”, “us”, “our”) in which we use, handle and process the data that you provide us in connection with using the products or services we offer. By using this website or by availing goods or services offered by us, you agree to the terms and conditions of this Policy, and consent to our use, storage, disclosure, and transfer of your information or data in the manner described in this Policy.
We are committed to ensuring that your privacy is protected in accordance with applicable laws and regulations. We urge you to acquaint yourself with this Policy to familiarize yourself with the manner in which your data is being handled by us.
Zenhotels may change this Policy periodically and we urge you to check this page for the latest version of the Policy in order to keep yourself updated.
What data is being collected : We may collect the following information from you:
- Name
- Contact information including address and email address
- Demographic information or, preferences or interests
- Personal Data or Other information relevant/ required for providing the goods or services to you The meaning of Personal Data will be as defined under relevant Indian laws
Note: Notwithstanding anything under this Policy as required under applicable Indian laws, we will not be storing any credit card, debit card or any other similar card data of yours. Please also note that all data or information collected from you will be strictly in accordance with applicable laws and guidelines.
What we do with the data we gather
We require this data to provide you with the goods or services offered by us including but not limited, for the below set out purposes:
- Internal record keeping.
- For improving our products or services.
- For providing updates to you regarding our products or services including any special offers. To communicate information to you
- For internal training and quality assurance purposes
Who do we share your data with
We may share your information or data with:
- Third parties including our service providers in order to facilitate the provisions of goods or services to you, carry out your requests, respond to your queries, fulfil your orders or for other operational and business reasons.
- With our group companies (to the extent relevant)
- Our auditors or advisors to the extent required by them for performing their services
- Governmental bodies, regulatory authorities, law enforcement authorities pursuant to our legal obligations or compliance requirements.
How we use cookies : We use “cookies” to collect information and to better understand customer behaviour. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to avail our goods or services to the full extent. We do not control the use of cookies by third parties. The third party service providers have their own privacy policies addressing how they use such information.
Your rights relating to your data :
Right to Review : You can review the data provided by you and can request us to correct or amend such data (to the extent feasible, as determined by us). That said, we will not be responsible for the authenticity of the data or information provided by you.
Withdrawal of your Consent : You can choose not to provide your data, at any time while availing our goods or services or otherwise withdraw your consent provided to us earlier, in writing to our email In the event you choose to not provide or later withdraw your consent, we may not be able to provide you our services or goods. Please note that these rights are subject to our
compliance with applicable laws.
How long will we retain your information or data? : We may retain your information or data (i) for as long as we are providing goods and services to you; and (ii) as permitted under applicable law, we may also retain your data or information even after you terminate the business relationship with us. However, we will process such information or data in accordance with applicable laws and this Policy.
Data Security : We will use commercially reasonable and legally required precautions to preserve the integrity and security of your information and data.
Queries/ Grievance Officer : For any queries, questions or grievances about this Policy, please contact us using the contact information provided on this website.
Terms & Conditions
Last updated on 28-10-2024 13:37:52
These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between Zenhotels, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).
By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.
The use of this website or availing of our Services is subject to the following terms of use:
- To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of our Services and the website is solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements. The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents. You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws.
- You agree to pay us the charges associated with availing the Services.
- You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
- You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and other policies of such third party websites.
- You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services.
Cancellation & Refund Policy
Last updated on Oct 29th 2024
At Zenhotels, our policies are designed to provide flexibility while ensuring fairness for all guests. Terms may vary based on the specific booking plan selected at the time of reservation. Where not explicitly stated in your booking plan, the following terms apply:
- Standard Cancellations: For most bookings, cancellations made at least 48 hours before check-in qualify for a full refund.
- Late Cancellations: Cancellations within 48 hours of check-in are subject to a charge equal to the first night’s stay.
- No-Show: If you do not arrive or notify us, the full booking amount will be charged.
Note: Specific cancellation terms may apply to group bookings, holiday stays, or special events. Please refer to your booking plan for these details.
